Insights from Widewail’s second annual Automotive Voice of the Customer Report.

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Automotive News

On-demand recording now available • 20 MIN.

ANALYSIS OF 8.1 MILLION DEALERSHIP REVIEWS OFFERS ACTIONABLE INSIGHTS

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Every customer has the potential to become either your strongest advocate or a harmful detractor–their feedback can make or break your next sale. But what sets top-performing dealerships apart from the rest? Find out by joining this webinar, which will present highlights from Widewail's second annual Automotive Voice of the Customer Report, based on an analysis of 8.1 million Google reviews of 18,000 new-car dealers. Using advanced artificial intelligence (AI) technology, the report uncovers the key drivers of the customer experience at an industry- wide scale in 2024 compared to 2023. You'll learn what the best dealerships did differently this year to create raving fans–and how you can apply these insights to outperform the competition in 2025.

 

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Speakers: 

Matt Murray

CEO
Widewail

Emma Hancock

MODERATOR
Automotive News

 
 
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